Frequently Asked Questions

General | Visitors | Accommodations | Therapy | Discharge

General

How do I know if I am eligible for rehab at RHI?
If you are interested in being admitted to RHI, you should ask the discharge case manager or social worker at the hospital to notify RHI that you would like RHI to evaluate you for admission. A family member may also call the RHI admissions department to make the referral. A RHI Territory Manager will come evaluate you to see if you meet the RHI admission guidelines. RHI must also determine whether you meet the medicare / insurance criteria for admission as well.

How can I schedule a tour of RHI to see if it is right for me or my loved one?
A call to the front desk / switchboard is all that is needed to make arrangements for touring the facility. Calling ahead is recommended so a tour guide will be ready for you.

How will I get to RHI?
The discharge case managers at the hospital where you are currently staying will be happy to make arrangements for you. In some cases, family may be able to transport you to RHI.

Will my insurance company pay for my transportation to get to RHI?
Payment varies case by case.

How long will I be at RHI?
Length of stay varies and is dependent on the patient’s diagnosis and progress. Your RHI team will be able to better estimate your length of stay once initial evaluations are completed. Assessments are individual and are not pre-determined.

Will I have a private room at RHI?
Rooms are semi-private at RHI.

What kind of clothes should I bring?
Your clothing should be easy to get on and off and comfortable for therapy purposes. Blue jeans are not recommended. RHI prefers shorts for those who have had knee surgery. Non-skid shoes are recommended for all activities. Toiletry and personal use items should be brought from home. All items should be labeled with your name.

How many changes of clothes should I bring?
You should bring 3-5 days worth of clothing. Family is responsible for laundry. Clothes can be taken home to be laundered. There are also laundry facilities available on each unit for families to use. Tide detergent is provided free of charge.

What will a typical day be like for me at RHI?
Your day will start between 6 A.M. and 7:30 A.M. when you will receive help to get up and dressed. You will go to therapy for 3-5 hours a day to facilitate your recovery. Meals are generally served to you in the cafeteria, where your family and friends may join you for lunch/dinner. Showers are scheduled every other evening, and as part of your occupational therapy, you may occasionally shower in the morning.

What time do I have to wake up?
Your day will start between 6 A.M. and 7:30 A.M.

When are meal times?
Meal times are 7:30, 11:30, & 4:30.

Can I smoke at RHI?
Tobacco use is prohibited on campus grounds. Families/caregivers need to leave RHI property if they wish to smoke. Patients are not allowed to use tobacco products and cannot leave the property. Patients may speak with their physician to obtain medication to address this issue while they complete their rehab at RHI.

How often will I see my doctor?
Every day

Are there hotels close by that my family and friends can get a discount at?
The front desk has a list of all of the hotels in the area, along with a list of many hotels that offer discounts to our patients’ friends and families.

Can my family physician or specialist follow me at RHI?
If your physician/specialist is not currently granted staff privileges at RHI, they are able to apply for temporary privileges.

What is the Nurse to patient ratio?
RHI’s nurse to patient ratio varies upon unit as well as patient needs.

Will I be assigned a therapist/treatment team?
Yes, you will be assigned your own therapist and treatment team. Your RHI program is designed just for your needs.

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Visitors

What are the visiting hours?
Visiting hours are from 6 A.M. to 9 P.M.

How many visitors may I have?
To maintain a healing environment, we request only 2 visitors per patient in a room at one time. Common areas are available throughout the facility for larger groups.

Can my children visit me?
Anyone can visit you during visiting hours. There are no age restrictions for children.

Can my pets visit me?
Your dog may visit with the written permission of your physician, and upon the provision of proper documentation of current vaccinations. Please note that you will be issued a special tag for the dog’s collar. Your dog will not be allowed to visit without the special tag.

Can visitors spend the night?
Visitors are not permitted to spend the night out of respect for privacy for the other patients. Accommodations can be made for families and caregivers at nearby hotels at discounted rates.

How will my family find me if they come to visit me while I am in therapy?
If family or friends cannot find you in your room, the Unit Secretary can inform them whether you are in therapy and where they can find you.

Can my family/friends eat with me?
Your friends and family may join you in the dining room for meals, or in the unit if prearranged.

Can my family bring me food from outside of RHI?
You can be brought food from outside of RHI if you are not on a restricted diet.

Can my family take me out to eat?
This varies on a case by case basis. In some cases, patients can dine out with their families if their families have been checked off by RHI therapists and it is allowed by the patient’s insurance company.

Can patients go outside with family members for a visit?
Weather permitting, patients are encouraged to go outside with assistance, but patients need to advise the nursing in their unit before leaving.

Can patients have a large group join to celebrate events such as birthdays and Anniversaries?
Families can reserve a conference room, depending on availability, on weekdays after 6:00 P.M. Arrangements can be made through a caseworker, the front desk, or through the administration secretary.

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Accommodations

Do all rooms have phones with their own numbers so family and friends can call?
Yes, all patient rooms have phones for local calls, and can receive calls. Long distance calls can be made using a calling card.

Can I make a collect call?
Yes, you simply must call the front desk to have them transfer you to an operator.

How late can I accept phone calls?
Quiet time begins at 9 P.M. Phone calls should be limited after this time to allow time for adequate sleep and rejuvenation. Patients should be considerate of their roommates and neighbors.

Can patients and visitors use cell phones at RHI?
Cell phones are permitted but we ask that that users be courteous and respectful to those around you.

Is there wireless available?
Yes, wireless is available to our patients and their families.

Is it permissible for patients and their families to use a computer in the hospital?
There is a common computer in the library with limited access to the internet. Individuals are permitted to use their personal laptops as long as it does not interfere with therapy.

Does RHI have Chaplains available for spiritual and emotional support?
Yes, RHI has Chaplains available 24 hours a day to provide spiritual and emotional support to our patients during their journey through rehab. Our Chaplains are caring listeners who offer pastoral care resources to best suit the needs of the care receivers. Some of our volunteer Chaplains are former RHI patients who can particularly relate to the rehab experience.

RHI IS NOT RESPONSIBLE FOR LOST OR STOLEN VALUABLES THAT ARE BROUGHT TO RHI. IF YOU HAVE LOST OR MISPLACED AN ITEM PLEASE NOTIFY THE FRONT DESK AND IF IT SHOULD BE FOUND WE WILL COORDINATE ITS PROPER RETURN.

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Therapy

What time does my therapy start?
Inpatient therapy starts at 8:30 A.M.

How much therapy will I have?
Patients have 3-5 hours of therapy a day during the week. Weekend therapy is reduced to allow you to rest and visit with family and friends.

Can my family join me in therapy sessions?
Yes! Families are strongly encouraged to attend therapy sessions to observe and ask questions, especially those who will be the primary caregiver after discharge.

What will I be doing when I am not in therapy?
When not in therapy, patients typically rest, visit with friends and family, or find some form of recreation.

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Discharge

When can I go home?
A discharge day target will be determined by a weekly conference including your Physician, case manager, charge nurse and therapists.

How will I get home?
Patients are responsible for making arrangements with their family to pick them during the designated discharge times of 10 A.M. and 11 A.M.

What kind of equipment will we need to buy when we go home?
Necessary equipment will depend on the patient’s progress and will be determined by their therapists at the end of their stay

How do we go about buying the needed equipment?
The case managers are in charge of getting these items prepared to reduce stress levels of patients and their families.